Client Responsibilities

To ensure that the services provided by Task Concierge & Lifestyle Management, LLC ("the Company") are effective and efficient, the Client agrees to the following responsibilities:

1. Communication:

   • The Client agrees to provide timely and clear communication regarding their needs, preferences, and any changes to scheduled tasks or services.

   • Communication should be conducted through designated channels:

     • Primary Communication: Slack will be the primary method for day-to-day communication, allowing direct and convenient access to the assigned concierge agent or lifestyle manager during operational hours (Monday to Friday, 8:30 AM - 5:00 PM EST).

     • Urgent Matters: For urgent issues that require immediate attention outside of regular communication hours, the Client should use phone or text to ensure a prompt response.

     • Scheduled Meetings: Monthly video calls or in-person meetings will be arranged as needed for detailed discussions, planning, and check-ins.

2. Access and Availability:

   • The Client will ensure access to their home or other service locations as needed for the performance of tasks (e.g., providing keys, security codes, or entry instructions).

   • The Client agrees to be available for scheduled 1:1 meetings and check-ins to discuss service needs and preferences.

3. Provision of Information:

   • The Client agrees to provide accurate and complete information regarding their preferences, requirements, and any special considerations (e.g., dietary restrictions, allergies, specific instructions for children's transportation).

   • The Client will promptly update the Company with any changes to personal information, emergency contacts, or relevant schedules.

4. Payment:

   • The Client agrees to pay the monthly subscription fee and any additional charges as outlined in the Service Agreement. Payments must be made by the due date specified in the invoice.

   • The Client will notify the Company of any payment issues or changes to payment methods promptly.

5. Safety and Security:

   • The Client is responsible for ensuring that the home environment is safe and free from hazards that could pose a risk to the Company’s employees or contractors.

   • The Client will inform the Company of any safety concerns or requirements (e.g., pet handling, specific entry protocols) that may affect service delivery.

6. Cancellation and Rescheduling:

   • The Client agrees to provide at least 24 hours’ notice for the cancellation or rescheduling of any scheduled services. Failure to provide adequate notice may result in a cancellation fee as outlined in the Service Agreement.

7. Feedback and Issues:

   • The Client is encouraged to provide feedback on services to ensure continuous improvement and satisfaction.

   • Any issues or concerns about services should be communicated promptly to the Company to allow for timely resolution.