Frequently Asked Questions (FAQ)

Task Concierge & Lifestyle Management, LLC
To help you get the most out of our services, we’ve compiled answers to some of the most frequently asked questions. If you have additional questions, please don't hesitate to reach out to your assigned concierge or our customer support team.

1. What types of services do you offer?

We offer a wide range of personal concierge and lifestyle management services, including light housekeeping, personal errands, transportation for children, meal preparation, home organization, and more. Our services are tailored to meet your specific needs, as outlined in your chosen service package.

2. How do I request a service or task?

You can request a service or task by using the Task Request Form provided in your welcome packet. You can also communicate directly with your assigned concierge via Slack for day-to-day requests or use the provided email address.

3. What should I do if I need to cancel or reschedule a service?

If you need to cancel or reschedule a service, please provide at least 24 hours’ notice. You can do this by contacting your assigned concierge directly via Slack, email, or phone. Please note that cancellations without adequate notice may incur a cancellation fee as outlined in the Service Agreement.

4. How do you handle urgent or emergency requests?

For urgent requests during regular business hours, please contact your concierge directly via Slack or phone. For after-hours emergencies, use the emergency contact number provided in the Contact Information and Support section. Additional fees may apply for urgent or after-hours services.

5. How do I communicate with my concierge or lifestyle manager?

Slack is our primary communication platform for day-to-day interactions. You can use Slack to message your concierge directly during operational hours. For urgent matters, use the provided phone number or email for direct communication.

6. How do I pay for services?

You will receive an invoice at the beginning of each service period. Payments can be made via credit/debit card, bank transfer, or through our secure online payment portal. Please refer to the Payment Information and Policy section for more details.

7. What if I have concerns about the quality of service?

Your satisfaction is our priority. If you have any concerns or feedback, please use the Feedback and Improvement Form included in your welcome packet or contact our customer service team directly. We are committed to addressing any issues promptly and effectively.

8. Can I make changes to my service package?

Yes, you can request changes to your service package by discussing your needs with your assigned concierge. We will work with you to adjust your services to better fit your requirements.

9. Are there any holidays or days when services will not be provided?

Yes, services will not be provided on public holidays. You will receive advance notice of any planned vacations or company holidays. Please refer to the Service Agreement and the Client Responsibilities section for more details on our holiday and vacation policies.

10. How do I terminate my service agreement?

You may terminate your service agreement by providing a 30-day written notice. Please contact your concierge or our customer service team to initiate the termination process. You will be responsible for payment of services rendered up to the termination date.